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Eric Arthur Blair

2017/18 season tickets on sale now

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We've a new counter on the homepage of the official website totting up the Season Tickets bought for the West Stand and the progress towards the magical thousand mark.

Club will update this manually each day, it's not actually linked to the ticketing site.

129 sold in the 1st two days so 13% of the way there.

Club reporting sales in general are 71% up on the same time last season with 18% of purchases so far coming from 1st time season ticket holders.

A decent start!

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16 minutes ago, pozbaird said:

Div must be shaking his head and muttering obscenities when he looks at a dug's dinner like that.

To be fair the guys who provide that system are working hard to improve it but I do agree, the end user experience is absolutely terrible right now. It's really confusing and there are plenty of bugs.

The most pressing issue is that the seat chooser doesn't work at all on Apple iOS devices, because it's still based on Adobe Flash.

I'm sure Interstadia will work through the problems and improve it.

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4 minutes ago, div said:

We've a new counter on the homepage of the official website totting up the Season Tickets bought for the West Stand and the progress towards the magical thousand mark.

Club will update this manually each day, it's not actually linked to the ticketing site.

129 sold in the 1st two days so 13% of the way there.

Club reporting sales in general are 71% up on the same time last season with 18% of purchases so far coming from 1st time season ticket holders.

A decent start!

Do you have the total numbers so far Div ?

 

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9 minutes ago, div said:

We've a new counter on the homepage of the official website totting up the Season Tickets bought for the West Stand and the progress towards the magical thousand mark.

Club will update this manually each day, it's not actually linked to the ticketing site.

129 sold in the 1st two days so 13% of the way there.

Club reporting sales in general are 71% up on the same time last season with 18% of purchases so far coming from 1st time season ticket holders.

A decent start!

Brilliant. 

I wish the Season would start this Saturday. 

It is going to be glorious viewing with the Title secured by our wonderful Team. 

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1 minute ago, div said:

To be fair the guys who provide that system are working hard to improve it but I do agree, the end user experience is absolutely terrible right now. It's really confusing and there are plenty of bugs.

The most pressing issue is that the seat chooser doesn't work at all on Apple iOS devices, because it's still based on Adobe Flash.

I'm sure Interstadia will work through the problems and improve it.

I am the simplest case I imagine - a straight renewal, one person, one seat, the same seat. No kids, no moving seat, no adding a mate, nothing. Just renewing the same seat... was an irritating experience. You have to laugh, we are trying to get 1000 in the West Stand, we are trying to attract new fans generally, then they are faced with a clusterfcuk of an interface / online experience like that.

My personal favourite website is British Airways. The complexity of their business, the amount of services they offer - hotels, car hire, obviously a huge network of flights, plus the OneWorld Alliance partners, frequent flyer miles service... no doubt they employ a dedicated webteam to manage the whole thing, but it just works... intuitive, clear, easy to get it to do what you are looking to do.

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11 minutes ago, Callum Gilhooley said:

Do you have the total numbers so far Div ?

 

No mate, only going by numbers on the counter on the website for West and this tweet club put out earlier;

 

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Cant add my sons or even look at seating system's


If you are on a phone forget it.
If you are on a laptop then try using Google chrome.

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9 minutes ago, shull said:

129 SO FAR

The counter I saw read: Sold - 129, given up as they're Mac users - 79, couldn't see seat plan so gave up - 137, chucked it as they couldn't add their kids (who were dead keen too after the Great Escape) - 102, took one look at the interface and thought 'fcuk this, will go into the ticket office' - 47. 

Div's counter is thorough and exhaustive.

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If you are on a phone forget it.
If you are on a laptop then try using Google chrome.

That was with google chrome div just going to do it old fashioned way

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Someone should be getting their bum smacked for this release of software which isn't fit for purpose. I used to work in IT and guess what - we tested software before issuing it to users.

My nephew logged on this morning to register. He would not have spotted the LOGIN option if I had not told him to scroll back up the page to find it hidden away in the top corner and almost greyed out. Once registered the seating map would not display so we could not check spare seats near me. I ended up driving him in to Paisley to buy his ticket but I am sure this would put a lot of people off. I think I read that 40% of the support no longer reside in Paisley which means they have to rely on on-line systems. And earlier in the week when I purchased mine, renewals for 17-18 were not on display - only 16-17. I purchased anyway hoping that I wasn't still paying for last season! (but the final confirmation did list 17-18).

I hope the Club give Interstadia a bollocking and get a discount for this shambles.

PS The site should be about marketing St Mirren tickets - not marketing Interstadia.

Edited by Sonny

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I do wonder what references we got from the software vendor or did we just take the lowest quote? Guiding principle of any e-commerce application should be to make it easy to buy regardless of device or browser used.

 

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8 minutes ago, Sonny said:

Someone should be getting their bum smacked for this release of software which isn't fit for purpose. I used to work in IT and guess what - we tested software before issuing it to users.

My nephew logged on this morning to register. He would not have spotted the LOGIN option if I had not told him to scroll back up the page to find it hidden away in the top corner and almost greyed out. Once registered the seating map would not display so we could not check spare seats near me. I ended up driving him in to Paisley to buy his ticket but I am sure this would put a lot of people off. I think I read that 40% of the support no longer reside in Paisley which means they have to rely on on-line systems. And earlier in the week when I purchased mine, renewals for 17-18 were not on display - only 16-17. I purchased anyway hoping that I wasn't still paying for last season! (but the final confirmation did list 17-18).

I hope the Club give Interstadia a bollocking and get a discount for this shambles.

PS The site should be about marketing St Mirren tickets - not marketing Interstadia.

Ive yet to work with any company who has launched new software or systems without encountering issues once in the real world. Even now, i work for one of the Biggest companies in the world who launched new global software for expenses on 1st May. Here we are 18 days on and we are on Version 4 !! 

My issue with the site was not so much the faults but simply using and navigating the site is extremely poor. I dont know who designed it but they should be front of the queue when it comes to arse kickings

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10 minutes ago, David Mc said:

I do wonder what references we got from the software vendor or did we just take the lowest quote? Guiding principle of any e-commerce application should be to make it easy to buy regardless of device or browser used.

 

The issue here is a bit more complex than just picking an e-commerce application.

The ticketing website is a customer front end interface to the ticketing system that is used in the office itself. That is maybe obvious but this is a whole stadium management system that deals with the smart cards, the sales/printing/fulfilment of tickets in person at the ticket office, and the processing of orders via the website.

There are other providers out there of course but it's not just a case of using a simple e-commerce system here, it is more complex.

As far as I can see the system works fairly well apart from the part the customer sees which is of course the ticketing website. It's going through a lot of change at the moment and I'm sure it will get better.

You are absolutely correct though. Purchasing has to be as easy as possible, otherwise folk just get bored and don't buy. The ease of purchase on likes of Amazon for example is a key example of how to do it properly. It's so quick and easy that I've often found being surprised to receive something that I ordered the previous night when half cut :lol:

 

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3 minutes ago, Callum Gilhooley said:

Ive yet to work with any company who has launched new software or systems without encountering issues once in the real world. Even now, i work for one of the Biggest companies in the world who launched new global software for expenses on 1st May. Here we are 18 days on and we are on Version 4 !! 

My issue with the site was not so much the faults but simply using and navigating the site is extremely poor. I dont know who designed it but they should be front of the queue when it comes to arse kickings

I take your point that software is improved rapidly once users start using it. But not being able to access the seat plan is a bit basic I would think.

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1 minute ago, Sonny said:

I take your point that software is improved rapidly once users start using it. But not being able to access the seat plan is a bit basic I would think.

Yeah that is a killer. I can't really see the point in making the ticket site responsive if the seat plan is still using Adobe Flash which instantly rules out any transactions on iPads or iPhones!

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2 minutes ago, div said:

Yeah that is a killer. I can't really see the point in making the ticket site responsive if the seat plan is still using Adobe Flash which instantly rules out any transactions on iPads or iPhones!

We were using PCs under Windows 7 and 10. One using Firefox and the other Explorer. No mention anywhere to upgrade/install any software to view the plan.

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