Good Afternoon
I feel I need to contact you to express my extreme disappointment and frustration with your ticket office.
I am a season ticket holder of more than 30 years, a founder member of both the new supporters' club and the fan buyout, and a purchaser of a car park pass each season since the stadium move. Additionally I attend several hospitality events as well as fundraising dinners.
Last summer, my 9 year old daughter expressed an interest in coming to some games. Having renewed my own season ticket online I came down to the ticket office and purchased a free s/t for her.
This summer,I again renewed mine online. I couldn't make it to the ground until today due to work commitments and the fact I don't live locally (Dumbarton).
I was informed that her ticket would now be £90 as I'd renewed mine online. I pointed out the fact I couldn't make it down before but they were not for budging. They quoted terms and conditions on the website, and said I could have phoned in for it. When I pointed out the website didn't say this, one of the ladies swore at me under her breath and the other shouted at me from the other till position.
I offered to cancel my season ticket and renew again but was told "no" again.
Their only suggestion was for me to move to the south stand which is not possible as I sit with friends in the main stand padded seats.
My now 10 y/o daughter is extremely disappointed as am I, especially given the financial support I have given the club over the years.
I would be interested to find out how serious you are about trying to gain new young supporters and your thoughts on how your most loyal supporters are treated.
I look forward to hearing from you.
Email sent today. Not happy.
