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Isle Of Bute Saint

St Mirren v Hamilton Mon 13th May

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A wee bit away me and my mate have booked into the Watermill for £30 each which is great value. We had such a blast in Paisley at the Celtic game he wants to comeback and support St Mirren. Let's see what the forth coming games bring this might be a formality :D For sure it will be a blast again as I'm off on the Tuesday. 

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Lol my mate booked the Watermill through booking.com silly bugger booked the 10th rather than the 13th.. Would not change dates now the 13th is £50. Would not even let us pay the difference. Not going to give them my custom. We are now booked in to the Gleniffer. 

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38 minutes ago, Isle Of Bute Saint said:

Lol my mate booked the Watermill through booking.com silly bugger booked the 10th rather than the 13th.. Would not change dates now the 13th is £50. Would not even let us pay the difference. Not going to give them my custom. We are now booked in to the Gleniffer. 

Worth writing to their manager and letting him know that, this sort of customer service will mean that you will never return again UNLESS you are given a full refund OR the flexibility to move your booking to a future date... If you have previous dates you have stayed there you can add that in too...

It would be stupid of them to ignore a letter like that... knowing that it will cost them future business        :spud7

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1 hour ago, Isle Of Bute Saint said:

Lol my mate booked the Watermill through booking.com silly bugger booked the 10th rather than the 13th.. Would not change dates now the 13th is £50. Would not even let us pay the difference. Not going to give them my custom. We are now booked in to the Gleniffer. 

I would challenge this legally  Ian. You haven't used the room and have given sufficient notice. There are no reasons the hotel couldn't change the date. Talk to Consumer Rights (CAB) to establish your rights.

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I phoned booking.com who said money goes straight to the hotel. Phoned hotel they tell me it's booking.com problem. Just cut our losses told the Watermill I won't stay again. Also told them we had five staying for the Celtic game. There lose. 

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I phoned booking.com who said money goes straight to the hotel. Phoned hotel they tell me it's booking.com problem. Just cut our losses told the Watermill I won't stay again. Also told them we had five staying for the Celtic game. There lose. 
Shocking. I can't believe that the hotel management haven't stepped in to sort this out. Look at the bad publicity they're getting on here. This forum may not have a huge audience but bad news spreads fast. And mud sticks.

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