Virtual Season Tickets

[E=Mc2 3,505]

Sorry St. Mirren Tv, you better come and tell us why I only managed a total of  perhaps 25 minutes of this game. 10 of the last 20 minutes I got a very poor picture. so much so, I had to phone someone to learn the score as it could not be read on the screen.    

[Tommy 3,693]

I had problems with the tv as the game went on but laptop was fine. 

The broadband signal is poor where i live so maybe that was my problem.

If it works on my laptop, that's is fine for me but if fans have paid £12.50, then it need to be better. 

[E=Mc2 3,505]

The problem is I, for one, need reassured that they know the problem is theirs.

If all the PPV guys got a good picture, then they need to sort out the Season Ticket guys.

I have fast cable broadband so they shouldn't blame my end. 

I was happily watching the prematch interviews  and as soon as it went to the game it disappeared.

I was logged in as a season ticket holder.

Managed to get back in during halftime then out again. Back in from the 70th minute  ,but the picture was so poor you could not read the scoreline.

The picture came good for the last 10 minutes.

 

 

[Swiss_Saint 315]

I was PPV and it was poor here too, broke up afew times and got kicked out due to buffering twice too, picture quality was poor and commentary was worse although at least in second half could hear them.

 

Lots of issues for them to fix

[flyingscot 416]

I thought the picture quality was pretty decent for me, not much worse than other streams I get. Occasionally dropped to low res but usually came back within 10s. 

The sound was dreadful first half, but to be fair that didn't really matter too much and was much better second half. Overall was pretty decent from my viewpoint. 

Wonder why it was fine for some whilst others seem to have struggled- pity they didn't get a game to check before hand but no doubt just teething trouble. 

[foxbar_bud 1,716]

I thought the picture quality was pretty decent for me, not much worse than other streams I get. Occasionally dropped to low res but usually came back within 10s. 

The sound was dreadful first half, but to be fair that didn't really matter too much and was much better second half. Overall was pretty decent from my viewpoint. 

Wonder why it was fine for some whilst others seem to have struggled- pity they didn't get a game to check before hand but no doubt just teething trouble. 

 

Same for me, commentary was actually decent in 2nd half

 

Occasional drop in quality but didn’t last too long

 

 

[E=Mc2 3,505]

I won't be buying any away games unless they acknowledge our problems and say they have made improvements.

In fact, if I experience the same problems at our next home game I will be suggesting to St. Mirren they ask for a rebate if they are paying per season ticket subscriber. I'll be out.  

 

[Desperately Seeking Susans 1,479]

36 minutes ago, E=Mc2 said:

I won't be buying any away games unless they acknowledge our problems and say they have made improvements.

In fact, if I experience the same problems at our next home game I will be suggesting to St. Mirren they ask for a rebate if they are paying per season ticket subscriber. I'll be out.  

 

Wouldn't it be the case that you will be buying from whatever team we're playing television service?  They couldn't be worse than the ours.

[DumboBud 552]

Missed the first 38 minutes after getting kicked out just at kick off, had been on from the start of the pre match chat. 
 

The website contact us form pre populates the fields which is usually helpful but when you press send it tells you that the user name that it pre populated is too long!  
 

When we got logged back in the sound was duplicated so we heard commentary to go with the picture and then about 5 seconds later the same commentary came through again. 
 

I realise that these things will get better over time but there is definitely room for improvement. 
 

 

[oaksoft 13,538]

17 minutes ago, DumboBud said:

Missed the first 38 minutes after getting kicked out just at kick off, had been on from the start of the pre match chat. 
 

The website contact us form pre populates the fields which is usually helpful but when you press send it tells you that the user name that it pre populated is too long!  
 

When we got logged back in the sound was duplicated so we heard commentary to go with the picture and then about 5 seconds later the same commentary came through again. 
 

I realise that these things will get better over time but there is definitely room for improvement. 
 

 

There's no excuse for any of this.

It's crystal clear that the company who wrote the software for this simply didn't bother testing it.

Having a "user name too long" error in this day and age is absolutely unforgiveable.

[FTOF 11,381]

Apart from the sound issues in the first half, and a 90 second buffering episode in the 2nd half, everything was fine. I cast it from my laptop to my Samsung Smart TV.

The sound in the first half was obviously an issue for everyone.

However, reading through posts on here and P&B, there seem to be some people mentioning very different issues.

Given that everyone is fed the same stream, maybe there are issues using different browsers, hardware etc., just like there are with the likes of SKY etc.

For example the SKY app for Virgin media is not particularly great quality any time I've used it.

Thought DVZ and the commentator were very good and Ali De Foy came across as calm, well spoken host.

[DumboBud 552]

4 minutes ago, FTOF said:

 

Given that everyone is fed the same stream, maybe there are issues using different browsers, hardware etc., just like there are with the likes of SKY etc.

 

We were using Chrome on a laptop and it worked perfectly until Saints managed to make a mess of kick off/ taking the knee. 
 

It then frozen for about 4 minutes. While this was going on I logged on on my iPhone, (we have two ST’s in our house) this worked for a few minutes and then froze too. 
 

Attempts to log back in using an iPhone, a Samsung phone and Chrome were met with a variety of errors from an internal server error to a white screen with a strange symbol in it, to the page loading but a message that there were no events. These errors appeared across all the platforms at various times. 
 

I’m relatively relaxed about it at the moment and there is a bit of time before the next broadcast but these are things that need to be resolved. 
 

I was surprised that the test event was just a test log in and to be honest I wasn’t actually informed about it so it was well after 6 pm on the test day that I tried to and was successful in logging in. It is difficult times for everyone just now but I will be expecting  it to be better next time. 

[Yflab 4,532]

1 hour ago, Desperately Seeking Susans said:

Wouldn't it be the case that you will be buying from whatever team we're playing television service?  They couldn't be worse than the ours.

Stream Digital are providing the service for all teams bar Sevco AFAIK.

[Yflab 4,532]

If anyone had issues I’d recommend writing to [email protected] and let them know what issues you had.

If we don’t complain the problems won’t get resolved. There was definitely bandwidth issues in the first half. 

[Guest TPAFKATS]

I streamed it to my phone and threw it to a TV. Mainly fine although nae volume on TV which was out with my control. Couple of pauses while it buffered which is fine given that it was streamed via 4G. Can't really fault St. Mirren for that

[E=Mc2 3,505]

1 hour ago, Desperately Seeking Susans said:

Wouldn't it be the case that you will be buying from whatever team we're playing television service?  They couldn't be worse than the ours.

Is this company not covering all SPL clubs?

[E=Mc2 3,505]

16 minutes ago, TPAFKATS said:

I streamed it to my phone and threw it to a TV. Mainly fine although nae volume on TV which was out with my control. Couple of pauses while it buffered which is fine given that it was streamed via 4G. Can't really fault St. Mirren for that

I’m not blaming St. Mirren. I am more concerned that St. Mirren are giving money to a company to provide me with a service and I’m not getting it.

As I have said before, perfect prematch interviews then it collapsed before kickoff.

Only got back in at halftime and stopped before second half started and returned after 70 minutes.

I don’t have a problem with not watching a game. I just want to know in advance if they believe it was a problem my end. If they do think that I won’t waste my Saturdays trying to watch and I would ask St. Mirren to retrieve whatever they are paying for me to be supplied with an inferior service, and they can forget about away games.

I used Chrome and I firmly believe the problems were their end. I was using a very up to date Surface Pro.

 

 

[E=Mc2 3,505]

3 minutes ago, E=Mc2 said:

I’m not blaming St. Mirren. I am more concerned that St. Mirren are giving money to a company to provide me with a service and I’m not getting it.

As I have said before, perfect prematch interviews then it collapsed before kickoff.

Only got back in at halftime and stopped before second half started and returned after 70 minutes.

I don’t have a problem with not watching a game. I just want to know in advance if they believe it was a problem my end. If they do think that I won’t waste my Saturdays trying to watch and I would ask St. Mirren to retrieve whatever they are paying for me to be supplied with an inferior service, and they can forget about away games.

I used Chrome and I firmly believe the problems were their end. I was using a very up to date Surface Pro.

 

 

this should be fast enough for them.

[turrabuddie 1,705]

Apart from the sound quality in the first half mines was actually ok...

Same for me, although did lose the picture for a couple of minutes late second half.

Will use the PPV option again.

Be interested to know the viewing figures and the split between ST and PPV.

[Long John Baldy 880]

So, it seems there were considerable issues trying to log/sign in for many supporters.

The sound, pretty much across the board, although I did see ONE post  who surprisingly held an opposite view, the sound in the first half was next to useless.

The picture quality was a different world from St MIrren TV, as good as any coverage from anyone I could name.

Lets hope it was mostly teething problems and things get better in the coming weeks. 

 

[thomsons dropped it 2,218]

My Ppv here in Inverness picture wise never dropped out. Fine, sound same as everyone else, not good for bits.

My Brother in Glenburn had Ppv, pretty useless.

Brother in Neilston with Season ticket, no problem.

Brother in Newton Mearns with season ticket, first half useless.

Dont understand the differences, maybe someone else can tell us why this was happening.

 

[Long John Baldy 880]

3 minutes ago, thomsons dropped it said:

My Ppv here in Inverness picture wise never dropped out. Fine, sound same as everyone else, not good for bits.

My Brother in Glenburn had Ppv, pretty useless.

Brother in Neilston with Season ticket, no problem.

Brother in Newton Mearns with season ticket, first half useless.

Dont understand the differences, maybe someone else can tell us why this was happening.

 

This suggests, I use IPTV and there are very similar issues, that it's down to the software, devices, people's ability to enter the correct information in the correct place and broadband that people use.

The fact it did work for some, yourself included, proves the service was, overall, satisfactory.

[stlucifer 6,633]

I lost the feed a couple of times. Just after we scored then just after half time but I was able to get it back by going to the home screen and clicking on the game again. The commentary was annoying in the first half as it was so muffled. Surely someone must have been monitoring. The picture quality was not good enough to watch full screen on my TV. I had to reduce the picture size to make it clear enough to watch. It was probably good enough to watch on a laptop.

[Long John Baldy 880]

1 minute ago, stlucifer said:

I lost the feed a couple of times. Just after we scored then just after half time but I was able to get it back by going to the home screen and clicking on the game . The commentary was annoying in the first half as it was so muffled. Surely someone must have been monitoring. The picture quality was not good enough to watch full screen on my TV. I had to reduce the picture size to make it clear enough to watch. It was probably good enough to watch on a laptop.

Fine on my TV? 

Is your TV black and white, one of them big silver square ones from yesteryear? 

 

[thomsons dropped it 2,218]

I watched it on a Mac which is a pretty good sized screen but I did cast it to a big telly and it lost quality.

TV was Ok but the Mac was better and I just made the viewing position a bit closer. Fine.

First day and all that but I was expecting very high Quality, we’ll see how it goes.

3 points though 😬