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People have short memories.
Last season's ticket roll out and strip release was marketed slickly and with a great deal of publicity. That was down to The Kibble's involvement. I'm sure TF or GS mentioned as much in their updates.
This season for whatever reason, the season ticket company was changed at the last minute. I'm sure that wasn't remotely helpful. However, yet again, it has been proven that the team involved with season tickets is simply too small to deal with glitches. Even though this year's events were probably exacerbated by the fact that season ticket holders had to populate a new data base. That was never going to go well. The club should have been more proactive regarding keeping people who were experiencing problems with season tickets. 
The strips debacle was not of the club's making. It's quite clear that the strips had been ready to roll out with "Skyview" on them, as evidenced by the "black bin bag" look on the away strips v Linfield and also by the absence of the stripes in any of our games so far. Obviously Joma have had to change their plans. Not much the club could do about this. Although, again, the lack of info from the club on this matter is annoying to some. Also, the club shop, which is another thing in transition, can hardly sell or take pre-orders of strips without Joma providing concrete evidence of strip production, delivery etc.
There are definitely glaring faults with aspects of the strip/season ticket this season, but not much The Kibble could do about it IMO.
 

Good balanced post and probably correct in most of the observations you make - I do wonder though what team (in terms of numbers and competency) is in place to solve the season ticket problem specifically and if they have identified what targets they need to hit and will they hit them? In other words the first home game is 3 weeks away (I think) there are numerous people with queries to get resolved, issues over people being allocated different seats etc.
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In fairness I never had any problems either with the old supplier. Regarding registering for the new supplier and buying me and my sons season ticket it appears I was one of the lucky ones as it went through ok - the only niggling thing is my confirmation never explicitly stated that I’ve got (renewed) our own seats, however I appear to be more fortunate than many!!

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On 7/17/2021 at 10:26 AM, Buddymarvellous said:

Got phone call from club last night (must be working late) all sorted.

Season ticket renewed

Forgot to say.. I missed the club’s first phone call because the number came up as ‘unknown’ and I rejected it - in case you reject spam as I do.

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Forgot to say.. I missed the club’s first phone call because the number came up as ‘unknown’ and I rejected it - in case you reject spam as I do.
Me too had a voicemail today from the woman who used to run Pro Life saying she works for St Mirren and could she help me renew my ticket.

Tried a couple of times see if anyone would answer phone obviously not, so sent another email will expect a reply after season starts.

I haven't even actually attempted to purchase my ticket yet as the shambles with Future Ticketing has locked me out of my account.
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19 minutes ago, Ayrshire Saints said:

So does the general sale go ahead tomorrow given pre registered seats still cant be renewed ?

I thought no but I've just checked and can't find anything now.

Edited by stlucifer
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I’d imagine it’ll go ahead selling seats that were not a season ticket holders from last season. I mean this is madness that people want to spend cash and buy tickets but they can’t. Tickets are reserved until Aug 2 for those who registered or had a ticket last season. We have what 3500 season ticket holders . So let’s get selling the rest 

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I have called and can't get through and also keep checking the site, which is all about renewing season tickets. The last club update said general sale was to be the 20th. All a bit of a farce. Is this all down to the fact that the old ticketing company didn't share the data they had to make renewal such a cluster f**k?!

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I am still waiting on someone  getting back to me to allow me to pay my season ticket despite registering 2 weeks ago ,no contact from club at all.

Been season ticket  holder for 43 years ,its a disgrace.

Where the SLO in this ?

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I have called and can't get through and also keep checking the site, which is all about renewing season tickets. The last club update said general sale was to be the 20th. All a bit of a farce. Is this all down to the fact that the old ticketing company didn't share the data they had to make renewal such a cluster f**k?!
That excuse imo was St Mirren passing the buck as surely the club had every season ticket holders details too along with old ticket company so transferring the info could and should have been simple.

Tony didn't help as usual with his "statement" regarding we have listened to fans this new company will sort out historic ticket problems for the season ahead only for it to go pear shaped almost immediately.
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5 minutes ago, Ronnie said:

That excuse imo was St Mirren passing the buck as surely the club had every season ticket holders details too along with old ticket company so transferring the info could and should have been simple.

Tony didn't help as usual with his "statement" regarding we have listened to fans this new company will sort out historic ticket problems for the season ahead only for it to go pear shaped almost immediately.

The problem here is that for whatever reason the Club did not have any details of its customer base. The ticket company had the details. That alone beggars belief.

In summary the club issued a plea to their customers. Please contact the club and tell us where you used to sit because we don’t have a clue. 

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3 minutes ago, Brilliant Disguise said:

The problem here is that for whatever reason the Club did not have any details of its customer base. The ticket company had the details. That alone beggars belief.

In summary the club issued a plea to their customers. Please contact the club and tell us where you used to sit because we don’t have a clue. 

But having registered  on the 9th july they have all the details they need

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But having registered  on the 9th july they have all the details they need

Fear not, apparently we shouldn’t worry about these things or let it bother us as season hasn’t started, don’t expect a strip either as the online shop is offline…

Club must be flush already?
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1 hour ago, waldorf34 said:

I am still waiting on someone  getting back to me to allow me to pay my season ticket despite registering 2 weeks ago ,no contact from club at all.

Been season ticket  holder for 43 years ,its a disgrace.

Where the SLO in this ?

I agree you should not have to wait so long.

If you want to write to SLO you can reach them on [email protected]

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This is a farce.
I know it must be hard for people renewing, but they could have easily put out some sort of statement to say general sale was going to be delayed again... But nothing once again. The silence is deafening. I cannot believe they didn't release a statement first thing today advising moving the date. I have spent all day checking the site and the only link is for renewal only. It shows a real lack of professionalism.

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To top it off calling the ticket office rings then straight to voice mail. It then says to leave a name and number... Then tells you the voice mail box is full. Why is there no one at all from the club releasing a statement.
I find it childish that the old company conveniently lost all data or did not stump it up as the club went with a new provider.
I find the continual lack of daily correspondence from the club on the subject really amateurish.

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This is a farce.
I know it must be hard for people renewing, but they could have easily put out some sort of statement to say general sale was going to be delayed again... But nothing once again. The silence is deafening. I cannot believe they didn't release a statement first thing today advising moving the date. I have spent all day checking the site and the only link is for renewal only. It shows a real lack of professionalism.
The last part of what you wrote tells another story quite a high number of people have tried to renew using the link provided but again because apparently the club doesn't have our details you cannot log in to purchase as the system doesn't recognise you.
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So even the new firm are not set up well enough to deal with the registration of new data?!
Issues here are:
the club dont have the data that shows where current season ticket holders sit in their stadium to do anything with that information for a renewal process.

They didn't get the data from the old ticketing provider to be able to have the information to pass it to the new provider.

The registration with the new provider has not worked at all for whatever reason.

I get it the club are working through it all, but everything I find and read says the general sale was moved from 13th to 20th. See if there were issues, you come out again and move it. Publicly you make a statement to reassure fans renewing and new. This doesn't take a long time to put out there... But there has been f**k all from the club today apart from a repost about the first away day in social media. What an absolute joke that is.

I used to be a season ticket holder for years. Gave up due to my son being born and not able to justify the Saturdays away after working in the week. My son now wants to attend. Asks every day about getting a ticket. My brother and I chomping at the bit to get him into it. Having a boys day and I have sat all day checking the site, social media... And nothing. Not at single thing. Communication is key and the lack of it is deflating.

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29 minutes ago, Mainstand Sweary Mob said:

To top it off calling the ticket office rings then straight to voice mail. It then says to leave a name and number... Then tells you the voice mail box is full. Why is there no one at all from the club releasing a statement.
I find it childish that the old company conveniently lost all data or did not stump it up as the club went with a new provider.
I find the continual lack of daily correspondence from the club on the subject really amateurish.

It is about ownership of the data. If St. Mirren didn’t write that into the contract that we own the data and get it as part of the contract exit strategy then there is nothing surprising that the supplier is not playing ball. The onus is on the club. 

In some ways similar to the fact that Skyview were seemingly able to leave us high and dry at a moments notice. 

Sadly, despite the PR statements that we are a professionally run outfit with experts on board, the reality is that we seem to be all over the place. A complete lack of contract management seems to be just another area where we are letting ourselves down.  
 

We’ve never replaced Brian Caldwell as a professional Chief Exec to run the football club. Tony Fitz has been put in as a figurehead for good PR and to let GLS, Kibble and whoever else make the decisions in the background without someone having proper business and commercial focus on the job full time. The club and the fans suffer the consequences. 

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