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I did notice earlier when checking that my seats in M7 were not available (I’ve already bought them and due to the chaos was getting paranoid that they may be) that there were some fantastic seats in M5 I think available to general public. Would have loved those seats from a viewing perspective, however I really like all the dudes that sit around me!!

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Anyone else have absolutely no idea where their season ticket is? 
I know where my seats are but regards my season ticket who knows???

I did receive a phone call from the woman who was forever in Paisley Express as manageress or similar role of Prolife/Kibble, now she is trying to work the St Mirren ticket office either the mighty have fallen or Kibble/St Mirren are trying to cut costs imagine that.
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2 minutes ago, Ronnie said:

I know where my seats are but regards my season ticket who knows???

I did receive a phone call from the woman who was forever in Paisley Express as manageress or similar role of Prolife/Kibble, now she is trying to work the St Mirren ticket office either the mighty have fallen or Kibble/St Mirren are trying to cut costs imagine that.

Gayle Brannigan is the Chief executive of the St.Mirren charitable foundation and works closely with the club.

 

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7 minutes ago, Ronnie said:

I know where my seats are but regards my season ticket who knows???

I did receive a phone call from the woman who was forever in Paisley Express as manageress or similar role of Prolife/Kibble, now she is trying to work the St Mirren ticket office either the mighty have fallen or Kibble/St Mirren are trying to cut costs imagine that.

Imagine it has to be done with a lot of businesses in the current climate. Feel this highlights one of the great benefits in the partnership, pulling of resources and expertise. 

Although I haven't been able to renew & can't get through to anyone. I decided just to buy a different seat a few down from where we sit. 

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Imagine it has to be done with a lot of businesses in the current climate. Feel this highlights one of the great benefits in the partnership, pulling of resources and expertise. 
Although I haven't been able to renew & can't get through to anyone. I decided just to buy a different seat a few down from where we sit. 

Which is unacceptable

It is YOUR money to spend as you wish and you couldn’t even do that.

People can dress it up as they wish , Covid isn’t to blame for the club not providing an accessible platform for fans to buy with confidence, hassle free.

Phone them ? No answer

Leave a message ? Inbox says full

Email them ? No reply or receipt of acknowledgment

Online Club shop ? STILL closed

Club office ? Shut

It’s a mess and inexcusable
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6 minutes ago, Scott-Leeds said:


Which is unacceptable

It is YOUR money to spend as you wish and you couldn’t even do that.

People can dress it up as they wish , Covid isn’t to blame for the club not providing an accessible platform for fans to buy with confidence, hassle free.

Phone them ? No answer

Leave a message ? Inbox says full

Email them ? No reply or receipt of acknowledgment

Online Club shop ? STILL closed

Club office ? Shut

It’s a mess and inexcusable

I agree to an extent it hasn't been good enough but I also think we need to have some patience regarding the unique set of circumstances the club is facing right now. 

- Ownership changes

- The new structure being implemented with SMISA and the admin involved in that

- Ways of working change (for example with the Kibble coming in to support some business activity) 

- Launch of a new platform and the need to migrate thousands of members 

- Covid and remote working 

I'm willing to give them the benefit of the doubt this season but for me they need to sort all this out for next year. My expectation is: 

- Slick operating platform for ticket purchases & automation in season ticket renewal

- Clear and manned contact hours for phone and email response 

- Online club shop fully operational 

- New kit launched and available to actually have (not just purchase) early in the summer or even late spring ideally. 

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2 hours ago, bazil85 said:

Anyone else have absolutely no idea where their season ticket is? 🤷‍♂️

Managed to get a call back from club,took 2 mins to pay for ticket,its not rocket science, if you have registered  they have all the info.

Just needs room open where you can pass details on to someone  sitting with a laptop. 

Oh wait a minute ,why dont we open the ticket office !!!!!

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Gayle Brannigan is the Chief executive of the St.Mirren charitable foundation and works closely with the club.
 
She was like I said forever in Paisley Express, Paisley Social media etc at Pro Life in probably a similar role, maybe if the club hadn't sacked the 2 woman who work at ticket office the chief executive wouldn't be dealing with season ticket problems.
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Imagine it has to be done with a lot of businesses in the current climate. Feel this highlights one of the great benefits in the partnership, pulling of resources and expertise. 
Although I haven't been able to renew & can't get through to anyone. I decided just to buy a different seat a few down from where we sit. 
I probably would have did the same but there are 2 family groups who sit together and one went to ticket office 2 times and eventually got the issue sorted so their seats are already bought, my seats unfortunately are still in St Mirren cloud cuckoo land will probably get mine sorted for Christmas.
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4 minutes ago, Ronnie said:
1 hour ago, FTOF said:
Gayle Brannigan is the Chief executive of the St.Mirren charitable foundation and works closely with the club.
 

She was like I said forever in Paisley Express, Paisley Social media etc at Pro Life in probably a similar role, maybe if the club hadn't sacked the 2 woman who work at ticket office the chief executive wouldn't be dealing with season ticket problems.

They were sacked?

Edited by HSS
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They were sacked?
According to various posts on here, St Mirren Facebook and apparently on twitter too they were relieved of their duties.

Maybe someone who has been down at ticket office this week will confirm.
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Just now, Ronnie said:

According to various posts on here, St Mirren Facebook and apparently on twitter too they were relieved of their duties.

Maybe someone who has been down at ticket office this week will confirm.

So you don’t actually know what’s happened to the girls?

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She was like I said forever in Paisley Express, Paisley Social media etc at Pro Life in probably a similar role, maybe if the club hadn't sacked the 2 woman who work at ticket office the chief executive wouldn't be dealing with season ticket problems.
We have sacked the ticket office staff, where did you hear that ?

Just because someone isn't there at a particular time doesn't mean they have been sacked. Pretty poor thing to put on a public forum as fact if you don't actually know !
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1 hour ago, waldorf34 said:

Managed to get a call back from club,took 2 mins to pay for ticket,its not rocket science, if you have registered  they have all the info.

Just needs room open where you can pass details on to someone  sitting with a laptop. 

Oh wait a minute ,why dont we open the ticket office !!!!!

Just had second call from club to make I was sorted!

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We have sacked the ticket office staff, where did you hear that ?

Just because someone isn't there at a particular time doesn't mean they have been sacked. Pretty poor thing to put on a public forum as fact if you don't actually know !
I'm only repeating what's been wrote elsewhere including on this actual thread. I really don't think there is anything poor about repeating what already has been said.
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So you don’t actually know what’s happened to the girls?
Unfortunately some of us have real jobs so cannot sit about in a car all day if you're that desperate to find out next hire you get detour to stadium on way back and find out.
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