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Posted

See it still requires proof of I'D  for a concession even though it is a renewal of ticket. Also has the Hibs system of inputting your DOB where you have to click back dozens of pages to enter.  Think a trip to ground will be required. Afraid my IT skills do not extend to uploading ID. 

Posted
58 minutes ago, guinness said:

See it still requires proof of I'D  for a concession even though it is a renewal of ticket. Also has the Hibs system of inputting your DOB where you have to click back dozens of pages to enter.  Think a trip to ground will be required. Afraid my IT skills do not extend to uploading ID. 

Same here

Posted

I wouldn't be too concerned about uploading your ID.  I uploaded my driving licence three times this afternoon and each time the system threw me out.  As ever, problems with the ticketing system!

Posted
13 hours ago, guinness said:

See it still requires proof of I'D  for a concession even though it is a renewal of ticket. Also has the Hibs system of inputting your DOB where you have to click back dozens of pages to enter.  Think a trip to ground will be required. Afraid my IT skills do not extend to uploading ID. 

I gave them a photo of my present concession season ticket. I was very reluctant to give them a copy of my driving licence.  

Posted
1 hour ago, E=Mc2 said:

I gave them a photo of my present concession season ticket. I was very reluctant to give them a copy of my driving licence.  

Good morning sir. Hope you're well.

Posted
56 minutes ago, E=Mc2 said:

I gave them a photo of my present concession season ticket. I was very reluctant to give them a copy of my driving licence.  

I'll try that ifI can find it.

  • 2 weeks later...
Posted

i went down to the ticket office to renew our STs. Easy as pie and no need for proof of age. And they had no issue with my grandson's new name as he had changed it by deed poll. Fantastic service.

Posted
34 minutes ago, stlucifer said:

i went down to the ticket office to renew our STs. Easy as pie and no need for proof of age. And they had no issue with my grandson's new name as he had changed it by deed poll. Fantastic service.

Me too. Very nice helpful staff, all done in a couple of minutes. 

  • 2 weeks later...
Posted

tried renewing using my phone, the website freaked out while i was scrolling back through the several hundred months between now and my date of birth, so i switched to the laptop.  Now i get a message saying my seat has either been held or bought by someone else.

Buying tickets on any platform saints have used was always difficult from time to time, but this version is easily the worst yet.

Need to phone the office tomorrow as there is no way i will be in Paisley before Thursday.

Posted

was able to renew online without being asked to go through the last 792 months to find my D.O.B.  For some reason my saved detal

There is a definite difference between the experiences of using the platform on a phone V a bigger device, maybe it is me as i far prefer using a laptop to a phone for these purchases but i have moved from I-phone to android in recent months so maybe that is the problem.

Posted (edited)

Exact opposite operation for me, it recognised my seat from the email, then entered the relevant details and a .pdf of my passport and total success. No issues at all. :happyclapper

Edited by The Original 59er
Posted
5 minutes ago, The Original 59er said:

Exact opposite operation for me, it recognised my seat from the email, then entered the relevant details and a .pdf of my passport and total success. No issues at all. :happyclapper

👏👏👏

Posted
On 6/2/2025 at 11:53 AM, The Original 59er said:

Exact opposite operation for me, it recognised my seat from the email, then entered the relevant details and a .pdf of my passport and total success. No issues at all. :happyclapper

Same for me. I think the rest are all just dummies.

Posted
On 6/2/2025 at 11:53 AM, The Original 59er said:

Exact opposite operation for me, it recognised my seat from the email, then entered the relevant details and a .pdf of my passport and total success. No issues at all. :happyclapper

As I said, when the ticket office released my seat to me i went online via the laptop and my saved details were there already.  To be fair, the seat allocated to my e-mail showed up right away when using the phone, it just seemed to default to verification pages referenced by Guinness and a requirement to find September 1958 by clicking back through every other month between then & now.  On several occasions in the last year, buying tickets through this platform have resulted in a trip to the ticket office for home games and trying to find a SLO at away games.

Posted
1 hour ago, faraway saint said:

Any update on numbers at this stage? 

I would think we'll get an update today or tomorrow as it's now "open season" ticket time.

Posted
7 minutes ago, stlucifer said:

I would think we'll get an update today or tomorrow as it's now "open season" ticket time.

I'm aware the early bird offer has just closed, always a good sign if the numbers are on par with last season. 

👍

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