For my 2p worth, I arrive at 2-45 to see a queue of about 70 yards long for the cabin and it was also about 4 people wide. After10 min of not moving the word went out that the turnstiles nearest to me was taking cash. Mad dash toward it and I got to within 15yards from the gate. It was turning so slowly I was starting to think it has broken down. Got in at 3-15 so it took me 20mins to move 15yards at a cash turnstile. There were long queue at the home end but at least they had the option of buying a ticket in advance. I read that some buds got their ticket at the main ticket office and fair do to them for having brains If I had stayed in the queue for a ticket, it would have certainly be after 3-15 before I would have got in. As for phoning to complain, you would likely get more joy from complaining to Ryanair than getting a response from a football club