Hello,   I initially contacted [email protected] on 5th August to renew my little cousin's junior season ticket. After providing his name and address, I was informed on 6th August that I needed to visit the ticket office with his passport. I explained I lived in North Glasgow and asked for the renewal cost so that I could transfer the money to his Mum, who would then take him to the ticket office. Unfortunately, they couldn't go at that time as my Aunt had fallen ill while they were on holiday and while she was in the hospital they couldn't fly home.   The response indicated that the price varied depending on whether he wanted a physical ticket, and I was advised to visit that weekend before 12pm. Since they were still abroad, they couldn't make it. On 13th August, I asked if my little cousin could make his choices in person and if I could then phone in to pay. The reply was affirmative, or I could email his passport. I relayed this to his Mum, and he decided to get his ticket in person.   However, when they went to the office, they were turned away because the season tickets had stopped being sold the day before (presumably the 15th). This was never mentioned in the email exchange. We would have happily purchased a full-price season ticket, so it seemed odd that we couldn't buy one after a certain date without any explanation. Although I understand it might have been a match day and they arrived just before 12pm, I've been advised the staff were not very helpful and it was a disappointing visit to the ticket office.   I emailed the office explaining what happened on the 18th and 19th, but I have not received any response. Initially, they were very communicative and helpful. Can anyone advise on what to do next?   Thank you.

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