Good post, a topic touched on during the CIC bid.
Put on another thread there is a massive 'it's my train set, you are not playing with it' culture at the club, stopping most supporter involvement. Saints are really quite a closed shop, ruled by an iron hand when you think about it.
On a more practical note with your direct complaints experience. I feel I was today personally cheated out of 30 of my hard earned pounds by purchasing one adult and two child tickets for this afternoons Partick Thistle match, only to witness another gutless home team performance.
What you gonna do about it mate?