I think most of us realise that there have been a few things that have happened over the last couple of months which were unexpected (ticketing platform, main strip sponsor) add to that the covid impact which I presume meant a reduction in backroom staff etc. but there are 2 things that have really annoyed me most. Firstly, how can a football club (who is reliant on their paying supporters) have no details of who they are or how to contact them ? Secondly, the way that the club has 'engaged' with their support over such matters has been dreadful. I have absolutely no doubt that the club are now working hard to put things right but they need to be much clearer when they actually do try and explain what has gone wrong. I'm not sure of the exact number but around 2500 people have decided to renew their tickets (following a season of no games to attend, the club should be more than grateful) so clarity is key from now on.