insaintee Posted December 4, 2013 Report Share Posted December 4, 2013 I'm sure my girlfriend will be absolutely delighted....... I heard she was a bit deflated by all this Quote Link to comment Share on other sites More sharing options...
oaksoft Posted December 5, 2013 Report Share Posted December 5, 2013 Kids need good role models and they aren't getting them at Argos. Aye and they're not getting them from reading your posts either. Quote Link to comment Share on other sites More sharing options...
oaksoft Posted December 5, 2013 Report Share Posted December 5, 2013 I'm sure my girlfriend will be absolutely delighted....... Can you call them that when money changes hands? Quote Link to comment Share on other sites More sharing options...
beyond our ken Posted December 5, 2013 Report Share Posted December 5, 2013 Oh FFS You need to learn more about the High Street. Dixons haven't suffered a "demise". Dixons still retain a High Street presence - albeit more of a retail park one these days - with it's ownership of Curry's and PC World. While on the internet Pixmania is their online brand. FFS make up your mind, is it high st or retail park? As for Argos they are in a five year turnaround programme under the Home Retail Group. The Home Retail Group saw one of their businesses - Irish Homebase - enter into "examinship" earlier this year. As a group they've repeatedly issued profit warnings although earlier this year they saw a 40% increase in profit as their share price rose to a five year high. However since then shares have lost around 10% of their value and their CEO has announced he's resigning. Yawn I'm simply making users of the forum aware that I would recommend people do their homework on the state of the Customer Service being offered by the staff in stores before buying products from there. glad to see you care enough to tell us. Quote Link to comment Share on other sites More sharing options...
beyond our ken Posted December 5, 2013 Report Share Posted December 5, 2013 Kids need good role models and they aren't getting them at Argos. . I think you will find they stock all of the current superhero figures Quote Link to comment Share on other sites More sharing options...
RickMcD Posted December 5, 2013 Report Share Posted December 5, 2013 I've always found Argos staff of all ages perfectly friendly and helpful. They can't all be the Brain of Britain like Studick..Stu, the arogance and stupidity of many of your posts leave me in no doubt that you must be a real SOB to serve anywhere unless the staff kiss your more than ample arse. Quote Link to comment Share on other sites More sharing options...
Stuart Dickson Posted December 5, 2013 Author Report Share Posted December 5, 2013 I've always found Argos staff of all ages perfectly friendly and helpful. They can't all be the Brain of Britain like Studick..Stu, the arogance and stupidity of many of your posts leave me in no doubt that you must be a real SOB to serve anywhere unless the staff kiss your more than ample arse. It's not a lack of brains Rick - this is a failure to comply with the Sale of Goods Act 1970 - a basic requirement in the retail sector. It's shameful that a store manager would be unaware of the implications of the act, and that an organisation would be set up in such a way as to obstruct returns of electrical goods which were clearly not fit for purpose. Anyway the good news is that having followed Citizens Advice guidance and having copied my communications with Argos staff and having sent it to the CEO's e-mail address I have this morning received an e-mail from the Directors Office telling me that I have to return back to the store where they will now provide me with a replacement and a "gift" for my trouble. Still my advice remains the same - if you are buying electrical products from Argos, especially if you are buying gifts, please be aware of the customer service "process" that stores are following and bear in mind that staff are now following a process that used to be used by Comet where goods sold faulty are being sent for assessment and repair rather than being refunded or replaced. Quote Link to comment Share on other sites More sharing options...
salmonbuddie Posted December 5, 2013 Report Share Posted December 5, 2013 It's not a lack of brains Rick - this is a failure to comply with the Sale of Goods Act 1970 - a basic requirement in the retail sector. It's shameful that a store manager would be unaware of the implications of the act, and that an organisation would be set up in such a way as to obstruct returns of electrical goods which were clearly not fit for purpose. Anyway the good news is that having followed Citizens Advice guidance and having copied my communications with Argos staff and having sent it to the CEO's e-mail address I have this morning received an e-mail from the Directors Office telling me that I have to return back to the store where they will now provide me with a replacement and a "gift" for my trouble. Still my advice remains the same - if you are buying electrical products from Argos, especially if you are buying gifts, please be aware of the customer service "process" that stores are following and bear in mind that staff are now following a process that used to be used by Comet where goods sold faulty are being sent for assessment and repair rather than being refunded or replaced. I bought an x-box 360 from Comet for my son the Christmas they came out. A few weeks later it developed a fault and I took it back to Comet expecting to be able to reject it under the SoG Act. They told me that I had to return it to Microsoft to have it repaired and that it was nothing to do with them. Despite a loud argument with the store deputy manager, he refused to budge from this stance. Suitably enraged - well, irked, I'm not you and grateful for it - I contacted Trading Standards , expecting them to confirm I was right and for them to take up the cudgels on my behalf. Imagine my surprise when they told me that Comet did have the right to do this, albeit that expecting me to send it back was ott. In the end, I got them to send it back for repair. Maybe I should just have thrown it at them...... Quote Link to comment Share on other sites More sharing options...
thepaisleypanda Posted December 5, 2013 Report Share Posted December 5, 2013 I'm sure my girlfriend will be absolutely delighted....... She was last night!! Quote Link to comment Share on other sites More sharing options...
dmc Posted December 6, 2013 Report Share Posted December 6, 2013 "Sale of Goods Act 1970" There is no such thing ya bellend! Quote Link to comment Share on other sites More sharing options...
Stuart Dickson Posted December 6, 2013 Author Report Share Posted December 6, 2013 I bought an x-box 360 from Comet for my son the Christmas they came out. A few weeks later it developed a fault and I took it back to Comet expecting to be able to reject it under the SoG Act. They told me that I had to return it to Microsoft to have it repaired and that it was nothing to do with them. Despite a loud argument with the store deputy manager, he refused to budge from this stance. Suitably enraged - well, irked, I'm not you and grateful for it - I contacted Trading Standards , expecting them to confirm I was right and for them to take up the cudgels on my behalf. Imagine my surprise when they told me that Comet did have the right to do this, albeit that expecting me to send it back was ott. In the end, I got them to send it back for repair. Maybe I should just have thrown it at them...... You should have got me to complain on your behalf..... Good Morning Thank you for your recent letter, which has been received and read by John Walden. He has asked that I look in to your complaint and reply on his behalf. I would like to be able to discuss this matter further with you; however I have been unable to trace a contact number for you. Can I kindly ask you to provide me with a contact number for you alternatively can I ask you to contact me direct on 01908 762872 so that I can help resolve this issue for you. Yours sincerely Robert Parsons Director's Office Tel: 01908 762872 Fax: 01908 204192 Email: [email protected] Good Afternoon Mr Dickson Thank you for your email I leave the office at 5pm however to resolve your complaint can I kindly ask you to send me the tablet and I will arrange a full refund for you and reimbursement of your postage costs's. If this is acceptable please send the tablet marked for my attention to the address below. Robert Parsons Director's Office Argos Direct Acton Gate Stafford ST18 9AR Kind Regards Robert Parsons Director's Office Tel: 01908 762872 Fax: 01908 204192 Email: [email protected] Quote Link to comment Share on other sites More sharing options...
Stuart Dickson Posted December 6, 2013 Author Report Share Posted December 6, 2013 Personally I'd have told you to stick yer tablet up yer arse. h9991593_001.jpg In light of this Argos really need to review their customer service. They knew better......the guy who used to work at Comet had been in touch.... Quote Link to comment Share on other sites More sharing options...
smcc Posted December 6, 2013 Report Share Posted December 6, 2013 Stuart, I have never had any problem with customer service at Argos and on the one occasion that I had to return a faulty item it was replaced on the spot without the faulty item even being examined. It may be that you have to look at your approach to the staff. By the way, the Acts to which you refer are The Sale of Goods Act 1979 and the Supply of Goods and Services Act 1982 Quote Link to comment Share on other sites More sharing options...
salmonbuddie Posted December 6, 2013 Report Share Posted December 6, 2013 You should have got me to complain on your behalf..... Well done, you bullied them. Just so long as you understand, and acknowledge, that you're wrong in your initial statements about your rights under the Sale of Goods Act 1979. I'm following Madiba's example and giving you a chance to reconcile the forum to you by letting you make this admission. As an olive branch, I'll assume the "1970" SoG Act was a typo, there you go. Quote Link to comment Share on other sites More sharing options...
Guest somner9 Posted December 6, 2013 Report Share Posted December 6, 2013 DICKO he really knows f**k all He really knows f**k all He really knows f**k all Quote Link to comment Share on other sites More sharing options...
Stuart Dickson Posted December 6, 2013 Author Report Share Posted December 6, 2013 Well done, you bullied them. Just so long as you understand, and acknowledge, that you're wrong in your initial statements about your rights under the Sale of Goods Act 1979. I'm following Madiba's example and giving you a chance to reconcile the forum to you by letting you make this admission. As an olive branch, I'll assume the "1970" SoG Act was a typo, there you go. Got it wrong - I can admit that - but you got the general gist, as did Argos. I wouldn't call it bullying them, but I got what is rightly mines. Quote Link to comment Share on other sites More sharing options...
Stuart Dickson Posted December 7, 2013 Author Report Share Posted December 7, 2013 I never had Dicko down as an Argos punter. I thought by now he would have had a personal shopping assistant to go along with the cleaner and the gardener. Times must be hard in Dicko land. I'm not an Argos customer. It was actually a present from my girlfriends son. He won a Google Nexus 7 in a school competition and I was the only person he knew who didn't have a tablet - I've never really seen a need for one when I have a smartphone and a laptop. I had it a day - hadn't even set it up yet - and when I plugged in the charger, left it on my bedside table and when I woke up the screen had cracked. The school had bought it two days earlier so we got the receipt and took it to Argos who claim that the product has a 30 day money back guarantee however they refused to honour that and instead insisted on sending it for a repair. When it got there their repair man claimed that the screen had cracked because I had "twisted" the Nexus case to the point where the screen cracked - something that is simply untrue. The store wanted £172 to fix it. It's more than a bit ridiculous that Argos didn't put this right in store and that I've had to go to the CEO to get it sorted but at least they are doing it. However as I've said it's worth highlighting the fact that Argos customer service is substandard and that someone not as determined as me might not have had the same conclusion. I wouldn't recommend purchasing electrical items from Argos to anyone. Quote Link to comment Share on other sites More sharing options...
dmc Posted December 7, 2013 Report Share Posted December 7, 2013 (edited) I'm not an Argos customer. It was actually a present from my girlfriends son. He won a Google Nexus 7 in a school competition and I was the only person he knew who didn't have a tablet - I've never really seen a need for one when I have a smartphone and a laptop. I had it a day - hadn't even set it up yet - and when I plugged in the charger, left it on my bedside table and when I woke up the screen had cracked. The school had bought it two days earlier so we got the receipt and took it to Argos who claim that the product has a 30 day money back guarantee however they refused to honour that and instead insisted on sending it for a repair. When it got there their repair man claimed that the screen had cracked because I had "twisted" the Nexus case to the point where the screen cracked - something that is simply untrue. The store wanted £172 to fix it. It's more than a bit ridiculous that Argos didn't put this right in store and that I've had to go to the CEO to get it sorted but at least they are doing it. However as I've said it's worth highlighting the fact that Argos customer service is substandard and that someone not as determined as me might not have had the same conclusion. I wouldn't recommend purchasing electrical items from Argos to anyone You spout shite, therefor you are an arsehole! Edited December 7, 2013 by dmc Quote Link to comment Share on other sites More sharing options...
Stuart Dickson Posted December 7, 2013 Author Report Share Posted December 7, 2013 Like I care what you think DMC Quote Link to comment Share on other sites More sharing options...
salmonbuddie Posted December 7, 2013 Report Share Posted December 7, 2013 Got it wrong - I can admit that - but you got the general gist, as did Argos. I wouldn't call it bullying them, but I got what is rightly mines. Let me see if I've understood this correctly. You accept that you had no right to a replacement but you got a replacement because it was rightly yours. Sorry for quoting, bluto, I should know better - perfect example of want you were talking about elsewhere. I'm out. Quote Link to comment Share on other sites More sharing options...
Stuart Dickson Posted December 8, 2013 Author Report Share Posted December 8, 2013 Let me see if I've understood this correctly. You accept that you had no right to a replacement but you got a replacement because it was rightly yours. Sorry for quoting, bluto, I should know better - perfect example of want you were talking about elsewhere. I'm out. Nope - I accept that I got the date wrong for the Sale of Goods Act. However I knew I had a right to a full refund, and that is indeed what I am getting. Quote Link to comment Share on other sites More sharing options...
Girdiorn boy Posted December 8, 2013 Report Share Posted December 8, 2013 you know im glad im a musican (witch you probably dont see as a real or important) then i dont have to deal with guys like you in a retail job. i worked in call centre and left cause of people like you expecting the world from people and being angry and all that when you didnt get what you wanted. at least now if folk complain i just turn the volume up! Quote Link to comment Share on other sites More sharing options...
Stuart Dickson Posted December 8, 2013 Author Report Share Posted December 8, 2013 (edited) you know im glad im a musican (witch you probably dont see as a real or important) then i dont have to deal with guys like you in a retail job. i worked in call centre and left cause of people like you expecting the world from people and being angry and all that when you didnt get what you wanted. at least now if folk complain i just turn the volume up! That doesn't make any sense at all - unless you were really shite at customer service. You're a musician so lets say you've gone out and bought yourself a new keyboard. You plug it in and play it and two of the keys fall off and you take it back to the store where you bought it and they tell you that they think you broke it and refuse you a refund or a replacement and instead they want you to pay roughly the same as it cost new to get it repaired. Are you telling me that you'd walk away quietly deciding that you wouldn't want to upset the person who's trying to rip you off - or would you do the same as me and ensure you got what you rightfully should have when you've been sold a faulty product that isn't fit for purpose? Edited December 8, 2013 by Stuart Dickson Quote Link to comment Share on other sites More sharing options...
bluto Posted December 8, 2013 Report Share Posted December 8, 2013 A thread about Argos? No. It's a thread about Dixon. Keep indulging him and he'll keep posting his pish. Please don't quote him. Quote Link to comment Share on other sites More sharing options...
Stuart Dickson Posted December 8, 2013 Author Report Share Posted December 8, 2013 A thread about Argos? No. It's a thread about Dixon. Keep indulging him and he'll keep posting his pish. Please don't quote him. Ofcourse it's about me you fanny. It's about my experience in dealing with Argos..... Is this cut and paste your new way to troll Bluto? Quote Link to comment Share on other sites More sharing options...
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