And they shouldn't have. If families ALWAYS order tickets as a group then there should have been a method of putting them in the hat as a group. When I got the "successful" email, nowhere on it did it even tell me for whom, or how many, tickets we'd actually got and there was no answer to my phone calls. I had to go to the ticket office only to be told my wife was the only successful applicant in our block. It actually took some prodding to get them to make sure a 12 to 17 year old would be accompanied FFS, It was a shambles.