Isle Of Bute Saint Posted June 9, 2012 Report Share Posted June 9, 2012 Since filling up the direct debit online last week I have received a couple of e-mails asking to fill in a direct debit ( if not already done so ) Problem is nothing has been received to say my details were received . Quote Link to comment Share on other sites More sharing options...
Denbud Posted June 9, 2012 Report Share Posted June 9, 2012 Since filling up the direct debit online last week I have received a couple of e-mails asking to fill in a direct debit ( if not already done so ) Problem is nothing has been received to say my details were received . I got a reply within about 10 mins of filling in DD online. Maybe best to check it was received I think they give you log on details when you sign up. Or just fill in another one its all for a good cause you know. Quote Link to comment Share on other sites More sharing options...
Isle Of Bute Saint Posted June 9, 2012 Author Report Share Posted June 9, 2012 Thanks Denbud - mmm definitely filled in the online direct debt form om the 2d of June but have no information to say whether it has been received or not. Quote Link to comment Share on other sites More sharing options...
aldo_j Posted June 9, 2012 Report Share Posted June 9, 2012 I'm the same, haven't had a confirmation email after completing online. Quote Link to comment Share on other sites More sharing options...
Drew Posted June 9, 2012 Report Share Posted June 9, 2012 I received my acknowledgement email almost immediately. Best check it out. Quote Link to comment Share on other sites More sharing options...
steve_the_saint Posted June 9, 2012 Report Share Posted June 9, 2012 I couldn't remember if I had received a confirmation email or not, so went onto gocardless.com and signed in and it has my monthly direct debit set up to view. You could always try that, assuming you remember what email address and password you used. Quote Link to comment Share on other sites More sharing options...
aldo_j Posted June 9, 2012 Report Share Posted June 9, 2012 Yeah, went and looked and nothing so have went through and registered again! Quote Link to comment Share on other sites More sharing options...
Isle Of Bute Saint Posted June 9, 2012 Author Report Share Posted June 9, 2012 Can't get logged in with my e-mail address and password. This should be a concern to 10,000 hours. I may be one of many who has filled in a direct debit online but don't know one way or another if it's been registered. I'm off abroad for five weeks on Wed and would like this done before I leave. Quote Link to comment Share on other sites More sharing options...
Stuart Dickson Posted June 9, 2012 Report Share Posted June 9, 2012 Can't get logged in with my e-mail address and password. This should be a concern to 10,000 hours. I may be one of many who has filled in a direct debit online but don't know one way or another if it's been registered. I'm off abroad for five weeks on Wed and would like this done before I leave. LS I was in a similar position when I tried to go back to edit my DDM before finishing the form. I also couldn't get logged in yesterday, but today having reset my password I have now got access, checked my DDM and found that everything is fine and in order. Try using the "forgotten my password" link with your e-mail address. If it recognises the e-mail address and sends you the link for a new password your account exists. If it doesn't recognise it then I would suggest they haven't captured your details. Quote Link to comment Share on other sites More sharing options...
Sonny Posted June 9, 2012 Report Share Posted June 9, 2012 I received my acknowledgement email almost immediately. Best check it out. Me too. Quote Link to comment Share on other sites More sharing options...
TsuMirren Posted June 9, 2012 Report Share Posted June 9, 2012 I received the confirmation e-mail from the provider, let's hope e-mails are going to junk rather than not going out. Quote Link to comment Share on other sites More sharing options...
Isle Of Bute Saint Posted June 9, 2012 Author Report Share Posted June 9, 2012 I'm going to resubmit Quote Link to comment Share on other sites More sharing options...
pozbaird Posted June 9, 2012 Report Share Posted June 9, 2012 (edited) Have returned from holiday and just remembered to do my DD again online. Have not received a confirmation e-mail yet (expect it to be along the lines of 'thank you for your online DD mandate, sausage roll thieving will hopefully begin on June 16, pending approval from St Sid'), but as its the weekend I'll wait and see what transpires over the next day or two. I checked my account details and it all appears to have gone through OK though. One thing I can't appear to do is to set my own password. I haven't chosen one yet, and no matter what I try in the 'existing password' box, the system won't accept it. Edited June 9, 2012 by pozbaird Quote Link to comment Share on other sites More sharing options...
Stuart Dickson Posted June 9, 2012 Report Share Posted June 9, 2012 Have returned from holiday and just remembered to do my DD again online. Have not received a confirmation e-mail yet (expect it to be along the lines of 'thank you for your online DD mandate, sausage roll thieving will hopefully begin on June 16, pending approval from St Sid'), but as its the weekend I'll wait and see what transpires over the next day or two. I checked my account details and it all appears to have gone through OK though. One thing I can't appear to do is to set my own password. I haven't chosen one yet, and no matter what I try in the 'existing password' box, the system won't accept it. If you use the forgotten password box and reset your password you'll be able to select one then. Quote Link to comment Share on other sites More sharing options...
pozbaird Posted June 9, 2012 Report Share Posted June 9, 2012 If you use the forgotten password box and reset your password you'll be able to select one then. Cheers, will try that, once the jetlag disappears. Quote Link to comment Share on other sites More sharing options...
pozbaird Posted June 9, 2012 Report Share Posted June 9, 2012 If you use the forgotten password box and reset your password you'll be able to select one then. At the risk of appearing a total diddy - I can't find a 'forgotten password' feature on the site. Maybe it's 28 hours without sleep to blame? Quote Link to comment Share on other sites More sharing options...
Stuart Dickson Posted June 9, 2012 Report Share Posted June 9, 2012 At the risk of appearing a total diddy - I can't find a 'forgotten password' feature on the site. Maybe it's 28 hours without sleep to blame? No worries Poz https://gocardless.com/users/sign_in Next to the word "Sign In" in the yellow box, it says "Forgot Your Password?" Quote Link to comment Share on other sites More sharing options...
pozbaird Posted June 9, 2012 Report Share Posted June 9, 2012 No worries Poz https://gocardless.com/users/sign_in Next to the word "Sign In" in the yellow box, it says "Forgot Your Password?" The reason I couldn't see it was because I was signed in. I had to sign out, then go back in, and then I saw the yellow box. Now, not having had a password in the first place, I have to say I've forgotten it, and will receive an e-mail in five minutes, telling me how to change a password I'd never had. Bollocks. Quote Link to comment Share on other sites More sharing options...
Stuart Dickson Posted June 9, 2012 Report Share Posted June 9, 2012 The reason I couldn't see it was because I was signed in. I had to sign out, then go back in, and then I saw the yellow box. Now, not having had a password in the first place, I have to say I've forgotten it, and will receive an e-mail in five minutes, telling me how to change a password I'd never had. Bollocks. That's RBS for you Quote Link to comment Share on other sites More sharing options...
pozbaird Posted June 9, 2012 Report Share Posted June 9, 2012 (edited) That's RBS for you Barstewards, that's what they are. When I went in for the first time to pledge my 'X' amount per' month, and filled in my bank account details and e-mail address, I didn't see an option to choose a password. Surely there should have been one at that point, instead of signing in, then seeing the 'change password' tab, and fcuking around because you didn't have a password chosen in the first place...never mind, seems to be sorted now. Just hope my password choice of 'fcuktheroyalbankofscotland' is acceptable. Edited June 9, 2012 by pozbaird Quote Link to comment Share on other sites More sharing options...
Guest TPAFKATS Posted June 9, 2012 Report Share Posted June 9, 2012 I'm going to resubmit Go on LS - you keep resubmitting between now and 15th and there wont be a problem getting enough mandates Quote Link to comment Share on other sites More sharing options...
div Posted June 9, 2012 Report Share Posted June 9, 2012 When I went in for the first time to pledge my 'X' amount per' month, and filled in my bank account details and e-mail address, I didn't see an option to choose a password. Surely there should have been one at that point When you submit the online application it asks you for your name, email address, bank account details and post code. When you submit that a second screen asks you to set a password on the account so you can manage your direct debit. Maybe you didn't see the second screen when you submitted the first page details ? Quote Link to comment Share on other sites More sharing options...
div Posted June 9, 2012 Report Share Posted June 9, 2012 Since filling up the direct debit online last week I have received a couple of e-mails asking to fill in a direct debit ( if not already done so ) Problem is nothing has been received to say my details were received . Perhaps your junkmail filter blocked the email. Just login to the gocardless.com site using your email address and the password you chose when signing up and you will be able to to check your DD status. Or email [email protected] with a query and you will get a response as to your status. Quote Link to comment Share on other sites More sharing options...
Vambo57 Posted June 10, 2012 Report Share Posted June 10, 2012 Cheers, will try that, once the jetlag disappears. I take it Vegas was not lucky enough for you to buy the Club then Poz? Quote Link to comment Share on other sites More sharing options...
pozbaird Posted June 10, 2012 Report Share Posted June 10, 2012 I take it Vegas was not lucky enough for you to buy the Club then Poz? Nope! We broke even though... Considering we only play $20 each day on the slot machines, we were never going to be millionaires! True story though - went to the gym in the hotel each morning, and was wearing a Saints training T Shirt. A guy in the gym, who turned out to be Belgian, pointed and said in broken English.. 'St Mirren! You Scottish? You better than those cheating Rangers!'. Straight up! Anyway... Div: definitely didn't see the second page. All sorted now, the jetlag however means I'm bright eyed and bushy tailed at 6.18am on a Sunday morning, and posting on a forum! So, did I miss anything? Don't answer that! Quote Link to comment Share on other sites More sharing options...
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