TediousTom Posted December 11, 2012 Report Share Posted December 11, 2012 (edited) Dear fellow forum users, I am currently a customer of a company called Talk Talk and I am becoming somewhat unhappy with the service I get. Firstly my router box that transmits the magic signal is now about 3 years old and I just dont think its very good (its a D link 2640r for you clever chaps and chappesses), Also the nice Asian man that answers the phone thinks im some sort of fool and likes to change the subject or suddenly cannot hear me when I mention the topic of cancellation. In short, ive had it with the buggers and I intend to change my phone and broadband to a shiny new phone and broadband company. I would also prefer a company that employs staff in the UK (or even better Scotland) as I dont like talking to foreign people whom I barely understand and whom barely understand me. I look forward to hearing the expertise and experience of my fellow forum users as I intend digest your comments and views before making an informed decision on this very matter. What about BT? Edited December 11, 2012 by TediousTom 1 Quote Link to comment Share on other sites More sharing options...
insaintee Posted December 11, 2012 Report Share Posted December 11, 2012 Jist get two tin cans and a bit of string. Or a crystal ball. 1 Quote Link to comment Share on other sites More sharing options...
26-59-87-13 Posted December 11, 2012 Report Share Posted December 11, 2012 Plusnet will probably tick all your boxes, Tom, but this is an excellent site... http://www.thinkbroadband.com/ You don't need to sign up and the techies/geeks just love to help/show off their knowledge. 2 Quote Link to comment Share on other sites More sharing options...
buddiecat Posted December 11, 2012 Report Share Posted December 11, 2012 i,m with bt ,not had any real problems, if you have to call them it's best to call as early in the day as you can as they change to an indian contact centre about 7 or 8 pm 0 Quote Link to comment Share on other sites More sharing options...
saintnextlifetime Posted December 12, 2012 Report Share Posted December 12, 2012 Virgin Media can give you the fastest broadband but Sky can offer you the best router per Which magazine. . 0 Quote Link to comment Share on other sites More sharing options...
shull Posted December 12, 2012 Report Share Posted December 12, 2012 Plusnet will probably tick all your boxes, Tom, but this is an excellent site... http://www.thinkbroadband.com/ You don't need to sign up and the techies/geeks just love to help/show off their knowledge. Like yir username. Here's hoping. 0 Quote Link to comment Share on other sites More sharing options...
nickysmfc Posted December 12, 2012 Report Share Posted December 12, 2012 8talk talk are wordt ever i work fr ee and there router won best buy award its a n class router n if ur with ee its pretty cocompetitive hope this helps 0 Quote Link to comment Share on other sites More sharing options...
faraway saint Posted December 12, 2012 Report Share Posted December 12, 2012 8talk talk are wordt ever i work fr ee and there router won best buy award its a n class router n if ur with ee its pretty cocompetitive hope this helps No really. 0 Quote Link to comment Share on other sites More sharing options...
salmonbuddie Posted December 12, 2012 Report Share Posted December 12, 2012 He's talking about EE, faraway, the new name for Orange/T-Mobile - they've also just launched mobile 4G in some areas (Greater Glasgow among them) but I don't think it'll reach Smokieland for a while yet. 1 Quote Link to comment Share on other sites More sharing options...
faraway saint Posted December 12, 2012 Report Share Posted December 12, 2012 He's talking about EE, faraway, the new name for Orange/T-Mobile - they've also just launched mobile 4G in some areas (Greater Glasgow among them) but I don't think it'll reach Smokieland for a while yet. For a while? Not in my lifetime more like. 0 Quote Link to comment Share on other sites More sharing options...
TediousTom Posted December 12, 2012 Author Report Share Posted December 12, 2012 I'm In the process of leaving Talk Talk. Very poor customer service IMHO. If you do intend to leave you will be passed to the Retentions department where they will try and cut you a deal. They are currently offering a On demand TV service which they will charge to install and get you on an 18 month contract. Go armed with the best offer you would get if you were a new customer. For example Free TV box, free install, 12 months 1/2 price line rental, new router, etc etc. Negotiate hard with them. Alternatively see what deals you can do as a new customer with another supplier. Many of them will offer deals including cash back to secure your business. If you do find an alternative provider do not cancel any DD with Talk Talk until you have fully migrated over. Ensure you are at the end of your contract before you leave or they will try and charge you termination fees. Let your new supplier deal with the switchover to ensure that you keep your old number. That sounds like damn good advice. I am leaving Talk Talk as I am fed up speaking to people whom I cannot understand. BT seem to be as good a bet as anyone however I am put off slightly a post above indicating that they use Indian call centres. This is exactly the kind of thing that I can no longer be bothered with. Virgin keep popping up with competitive deals but unfortunately Mr Branson has not laid his cables near to my house. 0 Quote Link to comment Share on other sites More sharing options...
Eddy Posted December 12, 2012 Report Share Posted December 12, 2012 Then Plusnet would seem to be your best bet - they claim to be the cheapest for stand alone broadband and only use UK call centres. 0 Quote Link to comment Share on other sites More sharing options...
salmonbuddie Posted December 13, 2012 Report Share Posted December 13, 2012 (edited) That sounds like damn good advice. I am leaving Talk Talk as I am fed up speaking to people whom I cannot understand. BT seem to be as good a bet as anyone however I am put off slightly a post above indicating that they use Indian call centres. This is exactly the kind of thing that I can no longer be bothered with. Virgin keep popping up with competitive deals but unfortunately Mr Branson has not laid his cables near to my house. You wouldn't want Virgin anyway if you don't like Indian call centres, TT. Edited December 13, 2012 by salmonbuddie 0 Quote Link to comment Share on other sites More sharing options...
TediousTom Posted December 19, 2012 Author Report Share Posted December 19, 2012 (edited) Well I am now being bombarded by telephone calls by Asian people from Talk Talk trying deperately to talk me out of leaving. At least someone cares deeply about me! Not only are they calling me most days but they have written to me, not once, not twice but thrice (three times, I just wanted it to rhyme) and they have even threatened me with a disconnection fee (that I dont owe, I may be old but im really not that stupid). Im actually quite annoyed by the way that this company operate, a very shady outfit indeed. Plusnet did seem like a perfectly good option but alas I have thrown my lot in with BT. With the half price deal for the first 12 months and full price for the remaining 6 they would appear to be the cheapest option. If I am still alive in 18 months I fully intend to change to plusnet but as 18 months is a long time and with the economy in its current state, Plusnet may not be operating in 18 months. I hope they are. Thank you to all my forum friends for lending a lttle bit of your time to advise me accordingly. Now, I may want a new kettle, any ideas? Edited December 19, 2012 by TediousTom 1 Quote Link to comment Share on other sites More sharing options...
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