southsidebud Posted August 2, 2020 Report Share Posted August 2, 2020 (edited) I had logged in and changed my password on the Friday (as instructed) - but when I went to log in my password failed but my original one worked (!). Maybe they had to restore a backup or rollback that database tables that held the user passwords. After that scare - everything else was fine. The commentary was inaudible for the first half but that was definitely on the platform providers side - but otherwise pretty good. I'm glad that we can pay for the Rangers game through the Saints platform and not go to Rangers TV - it means I can kid myself on that we are not giving them any money 🙂 Edited August 2, 2020 by southsidebud Quote Link to comment Share on other sites More sharing options...
santaponsasaint Posted August 2, 2020 Report Share Posted August 2, 2020 Not working for me- just a white screen. Same thing I got all day yesterday. Terrible Quote Link to comment Share on other sites More sharing options...
buddiecat Posted August 2, 2020 Report Share Posted August 2, 2020 Change password didn’t work, had to use original password, saw 10 minutes at the start then had buffering for 25 minutes so missed the goal. Not impressed. Quote Link to comment Share on other sites More sharing options...
Tommy Posted August 2, 2020 Report Share Posted August 2, 2020 3 hours ago, smcc said: Did you both use the same log in details? No. Quote Link to comment Share on other sites More sharing options...
HSS Posted August 2, 2020 Report Share Posted August 2, 2020 Sound poor in 1st half,picture froze a couple of times 2nd half but all in all it was good. Seems strange some people had big problems while others only suffered minor inconvenience. Quote Link to comment Share on other sites More sharing options...
munoz Posted August 2, 2020 Author Report Share Posted August 2, 2020 33 minutes ago, santaponsasaint said: On 7/29/2020 at 7:27 PM, munoz said: Not working for me- just a white screen. Same thing I got all day yesterday. Terrible It did work for me eventually and managed to watch most of the game. As others have pointed out, the sound quality was lacking but hopefully everything will be sorted out for the next game. Quote Link to comment Share on other sites More sharing options...
ALBIONSAINT Posted August 3, 2020 Report Share Posted August 3, 2020 I never tried to tune in on Saturday as I was up north with no tinter-net, I had managed to get logged on for the test signal on Wednesday evening, however when I tried to sign in today it came up with this? Invalid credentials, please try again. Quote Link to comment Share on other sites More sharing options...
ALBIONSAINT Posted August 3, 2020 Report Share Posted August 3, 2020 Just now, ALBIONSAINT said: I never tried to tune in on Saturday as I was up north with no tinter-net, I had managed to get logged on for the test signal on Wednesday evening, however when I tried to sign in today it came up with this? Invalid credentials, please try again. I have clicked the button that asks if you have forgotten your password (which I haven’t but seemed like a good idea) but have not had a email to reset. Answers on a postcard please.... Quote Link to comment Share on other sites More sharing options...
ALBIONSAINT Posted August 3, 2020 Report Share Posted August 3, 2020 Just now, ALBIONSAINT said: I have clicked the button that asks if you have forgotten your password (which I haven’t but seemed like a good idea) but have not had a email to reset. Answers on a postcard please.... oh and my credentials are impeccable by the way! Quote Link to comment Share on other sites More sharing options...
flyingscot Posted August 3, 2020 Report Share Posted August 3, 2020 1 hour ago, ALBIONSAINT said: I have clicked the button that asks if you have forgotten your password (which I haven’t but seemed like a good idea) but have not had a email to reset. Answers on a postcard please.... I don't think the forgotten password link works. I couldn't get logged in with my ST number or my changed password. Didn't get an e-mail about password so I e-mailed them and they fixed it within an hour and gave me a new password. I know there is a huge number of different devices so probably not unexpected there would be some issues but surprised that many got the full 90 with sound issues yet some people couldn't log on at all. Quote Link to comment Share on other sites More sharing options...
santaponsasaint Posted August 3, 2020 Report Share Posted August 3, 2020 I was advised by the SLO. to email. tv.stmirrensupport. that was on Sat afternoon. Not heard nothing bac. at all. Didnt even have the good manners to even acknowledge the email. Typical of anything to do with St.Mirren. Quote Link to comment Share on other sites More sharing options...
Tommy Posted August 3, 2020 Report Share Posted August 3, 2020 On 7/31/2020 at 11:57 PM, Tommy said: Really surprise bazil85 hasn't been all over this thread supporting the club Still no sign of him on this thread Can we really be that lucky Quote Link to comment Share on other sites More sharing options...
E=Mc2 Posted August 3, 2020 Report Share Posted August 3, 2020 41 minutes ago, santaponsasaint said: I was advised by the SLO. to email. tv.stmirrensupport. that was on Sat afternoon. Not heard nothing bac. at all. Didnt even have the good manners to even acknowledge the email. Typical of anything to do with St.Mirren. Their customer service is shocking. I’ve heard nothing about o my message sent via the website. I’m most concerned that St. Mirren are giving this company an amount per season ticket holder who logs in/subscribes. I would prefer St. Mirren to keep the money and not waste my time on a Saturday pretending to me, and St. Mirren, they are providing me with a service. Quote Link to comment Share on other sites More sharing options...
BuddieinEK Posted August 3, 2020 Report Share Posted August 3, 2020 I’m in the same boat. Heard nothing back. However I don’t believe this poor communication is the fault of the club as I reckon the “support” is provided by Stream Digital.If the club is using them to provide a service and represent them, then ultimately, they are responsible. If they can't fix it themselves, they should apologise for the poor service and make sure it is up to the service standard they and the fans are paying for. Quote Link to comment Share on other sites More sharing options...
rabuddies Posted August 3, 2020 Report Share Posted August 3, 2020 I had login problems on Friday (the reset) and emailed [email protected] a couple of times and got very prompt replies. I had no problems on Saturday other than first half sound. Picture was first class except when I dropped a tissue on the laptop touchpad and the whole thing disappeared. Most people I've spoken to since Saturday had a similar experience to mine. So over to the IT literate to explain the good and the bad from the same stream. 🆘️ Quote Link to comment Share on other sites More sharing options...
Fricky-Troll Posted August 3, 2020 Report Share Posted August 3, 2020 I had login problems on Friday (the reset) and emailed [email protected] a couple of times and got very prompt replies. I had no problems on Saturday other than first half sound. Picture was first class except when I dropped a tissue on the laptop touchpad and the whole thing disappeared. Most people I've spoken to since Saturday had a similar experience to mine. So over to the IT literate to explain the good and the bad from the same stream. [emoji722]️The burning question for many has now changed due to the fact that you ‘dropped a tissue on the laptop’ [emoji23] Quote Link to comment Share on other sites More sharing options...
rabuddies Posted August 3, 2020 Report Share Posted August 3, 2020 Sneezing! At my age you find it hard to raise a smile? Quote Link to comment Share on other sites More sharing options...
windae cleaner Posted August 4, 2020 Report Share Posted August 4, 2020 Very poor first half and lost picture halfway through the half Better in the second half Quote Link to comment Share on other sites More sharing options...
Doakes Posted August 5, 2020 Report Share Posted August 5, 2020 Mine stuttered a bit in the first half and the commentary was quiet, but second half was perfect. Maybe just a few teething issues! Quote Link to comment Share on other sites More sharing options...
Fricky-Troll Posted August 5, 2020 Report Share Posted August 5, 2020 Teething issues are what you’d expect at a Dentist.This is a £12.50 a pop service - badly communicated, poor audio/picture & multiple log in issues, so much so they had to reset it all.This service is not like paying in to watch a game where we know we might win/lose or draw.When they advertise it , it doesn’t say ‘it may or may not work but it’s still £12.50’Shall we keep making excuses for the club & their providers ? Quote Link to comment Share on other sites More sharing options...
pod Posted August 5, 2020 Report Share Posted August 5, 2020 1 hour ago, Fricky-Troll said: Teething issues are what you’d expect at a Dentist. This is a £12.50 a pop service - badly communicated, poor audio/picture & multiple log in issues, so much so they had to reset it all. Thankful for small mercies. Quote Link to comment Share on other sites More sharing options...
santaponsasaint Posted August 5, 2020 Report Share Posted August 5, 2020 I’m in the same boat. Heard nothing back. However I don’t believe this poor communication is the fault of the club as I reckon the “support” is provided by Stream Digital.Have you ever tried to contact the club by email?? My advice is dont. Unless your a company wanting to invest you'll get nothing back. PR from the club is woeful. Quote Link to comment Share on other sites More sharing options...
ALBIONSAINT Posted August 6, 2020 Report Share Posted August 6, 2020 19 hours ago, santaponsasaint said: Have you ever tried to contact the club by email?? My advice is dont. Unless your a company wanting to invest you'll get nothing back. PR from the club is woeful. Have to agree with your point. I have emailed twice, no response, I have used the message service in the contact the club section of the official website, nothing. I certainly don’t feel like I am in that number! it’s just so strange that they managed to contact me on a weekly basis via email to ask me to renew my ST and to buy a cardboard cut out for the stadium but can’t help me out with some technical issues with St Mirren TV! They are at risk of taking fans loyalty for granted, which is not a good idea in these difficult Financial Times. Quote Link to comment Share on other sites More sharing options...
div Posted August 6, 2020 Report Share Posted August 6, 2020 The new TV service is completely outsourced to Stream Digital. The club don’t have anything to do with supporting or delivering the service, it’s all handled by Stream. if you have any issues at all with it you should email [email protected] which is a mailbox that is managed by the support team direct at Stream Digital. Quote Link to comment Share on other sites More sharing options...
Tommy Posted August 6, 2020 Report Share Posted August 6, 2020 13 minutes ago, div said: The new TV service is completely outsourced to Stream Digital. The club don’t have anything to do with supporting or delivering the service, it’s all handled by Stream. if you have any issues at all with it you should email [email protected] which is a mailbox that is managed by the support team direct at Stream Digital. Shame the club didn't put that e-mail address on their home page. BTW, faraway been asking us to ask you, if he can get back in to play with the rest of us since he doesn't know why he was put out of the forum Quote Link to comment Share on other sites More sharing options...
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