Interstadia ticketing website

[Andy80105]

Anyone else having a 'mare with Interstadia?

Can't log in, have requested new password but none came (checked spam folder) and their contact page disnae work (wants a security code but none displayed and nowhere to enter it!). 

No other contact details on the web except a postal address in Liverpool. Club said last time this happened that they can't help. 

Any ideas? Totally fed up relying on post for tickets, especially when deadlines are tight, like Thursday night's play-off! 

PS Let's get stuck in at Tannadice. COYS!

[Balmullo Bud]

I’ve been unable to log in for over a year, since my old email became defunct and tried to reregister with my new one . Won’t let me because my name and address are registered to old email. Gave up about a year ago and get a mate to get them through her account. It’s a nightmare.

[Callum Gilhooley]

Anyone else having a 'mare with Interstadia?
Can't log in, have requested new password but none came (checked spam folder) and their contact page disnae work (wants a security code but none displayed and nowhere to enter it!). 
No other contact details on the web except a postal address in Liverpool. Club said last time this happened that they can't help. 
Any ideas? Totally fed up relying on post for tickets, especially when deadlines are tight, like Thursday night's play-off! 
PS Let's get stuck in at Tannadice. COYS!

I’ve had exactly the same issue today . Crap site .

[scrappy coco]

Aye it's a fcuking joke, heading down south in the morning so I'm relying on friends going to the ticket office to 

sort me out with all the tickets I need for both games..... I'll be fecking raging if I don't get them...

[chalky1]

There was a post on Facebook stating that the website wasn't working and that tickets go officially on sale tomorrow. Season Ticket holders have until 5pm to book their seat.

[whydowebother]

f**king nightmare

[oaksoft]

2 hours ago, Andy80105 said:

Anyone else having a 'mare with Interstadia?

Can't log in, have requested new password but none came (checked spam folder) and their contact page disnae work (wants a security code but none displayed and nowhere to enter it!). 

No other contact details on the web except a postal address in Liverpool. Club said last time this happened that they can't help. 

Any ideas? Totally fed up relying on post for tickets, especially when deadlines are tight, like Thursday night's play-off! 

PS Let's get stuck in at Tannadice. COYS!

Just had a look at their accounts. They appear to be a tiny company who are making steady losses with no obvious large sums of money coming in. I'm guessing it's a one or two man band operation and it wouldn't surprise me if they are working Interstadia in the evenings after their real day jobs end.

How the hell did we get stuck with them?

[Dirty Sanchez]

5 minutes ago, oaksoft said:

I'm guessing it's a one or two man band operation

 

I heard exactly that at the time of Morton's turnstile fiasco.

[oaksoft]

5 minutes ago, Dirty Sanchez said:

I heard exactly that at the time of Morton's turnstile fiasco.

Yeah I have seen this a lot in my time and I recognise the symptoms.

It could be that Interstadia are just a front and they call in other companies who supply the actual software and hardware from offices abroad but under the Interstadia badge. I've seen that as well. That might explain why they have such large creditor figures in their accounts for such a small company.

Would be interesting to know who performed the due diligence on them and how long we are tied into using them.

Edited May 19, 2019 by oaksoft

[beyond our ken]

10 hours ago, chalky1 said:

There was a post on Facebook stating that the website wasn't working and that tickets go officially on sale tomorrow. Season Ticket holders have until 5pm to book their seat.

With less than a week to go I hope the unallocated seats are on sale and only the season tickets are held back

[chalky1]

54 minutes ago, beyond our ken said:

With less than a week to go I hope the unallocated seats are on sale and only the season tickets are held back

I'm working to 5:30pm today, I want my seat, lol

[kevo_smfc]

They have also deliberately removed the 'security code/cpatcha' field on the contact form so that you cannot submit your enquiry. Also having issues with password reset. No email sent to my address. Really annoyed.

How many times has this company been given a chance? Surely what Livingston and Motherwell have in place with Ticketmaster is the way forward? When you read fans saying they have given up with trying to buy tickets, how many fans realistically are dropping off each week?

[Doakes]

8 minutes ago, kevo_smfc said:

They have also deliberately removed the 'security code/cpatcha' field on the contact form so that you cannot submit your enquiry. Also having issues with password reset. No email sent to my address. Really annoyed.

How many times has this company been given a chance? Surely what Livingston and Motherwell have in place with Ticketmaster is the way forward? When you read fans saying they have given up with trying to buy tickets, how many fans realistically are dropping off each week?

SMISA have used "eventbrite" a few times, really easy - just scan the QR code at the gates. A company like that would be ideal, scan your phone or print your own ticket on A4. Job done

Quick look on their site shows that they do various sporting events, rugby 7's at Twickenham you can either print at home or collect at the venue 

https://www.eventbrite.co.uk/e/london-sevens-with-ttr-twickenham-tickets-55025506772?aff=ebdssbdestsearch 

Edited May 20, 2019 by Doakes

[Sonny]

Booked my seat ok on-line yesterday but no confirmation email. Will get there early in case they have sold it again to someone else.

[smcc]

13 hours ago, Andy80105 said:

Anyone else having a 'mare with Interstadia?

Can't log in, have requested new password but none came (checked spam folder) and their contact page disnae work (wants a security code but none displayed and nowhere to enter it!). 

No other contact details on the web except a postal address in Liverpool. Club said last time this happened that they can't help. 

Any ideas? Totally fed up relying on post for tickets, especially when deadlines are tight, like Thursday night's play-off! 

PS Let's get stuck in at Tannadice. COYS!

I had exactly the same problem yesterday and have requested a password reset 3 times with no response and, as said above, their contact is buggered.

I asked my son to buy a ticket for me which he was able to do easily but, despite indicating that I am a senior citizen, he was charged full whack. The sooner this firm is binned the better!

[Russian Saint]

My brother (season ticket holder) told me yesterday that his seat and many others had been sold already. Apparently it was put down to a software glitch. He now has to find a ticket for another part of the ground. I found it strange if it was only confirmed on Saturday that we’d be in the playoffs that seats would have been sold by Sunday...... especially those of season ticket holders.

[kevo_smfc]

11 minutes ago, Doakes said:

SMISA have used "eventbrite" a few times, really easy - just scan the QR code at the gates. A company like that would be ideal, scan your phone or print your own ticket on A4. Job done

Quick look on their site shows that they do various sporting events, rugby 7's at Twickenham you can either print at home or collect at the venue 

https://www.eventbrite.co.uk/e/london-sevens-with-ttr-twickenham-tickets-55025506772?aff=ebdssbdestsearch 

I am not sure of the whole ins and outs of percentages, though Eventbrite or Ticketmaster may take a bigger percentage of sales, though surely its better than fans dropping off. Money lost through that already even though I still expect a sell-out.

[Doakes]

8 minutes ago, kevo_smfc said:

I am not sure of the whole ins and outs of percentages, though Eventbrite or Ticketmaster may take a bigger percentage of sales, though surely its better than fans dropping off. Money lost through that already even though I still expect a sell-out.

https://www.eventbrite.co.uk/organizer/pricing/ 

Seems they take between 4% and 5.5% depending on which option of account you have (+49p) 

Doesn't seem unreasonable. Think ticketmaster costs a lot more though!

[kevo_smfc]

4 minutes ago, Doakes said:

https://www.eventbrite.co.uk/organizer/pricing/ 

Seems they take between 4% and 5.5% depending on which option of account you have (+49p) 

Doesn't seem unreasonable. Think ticketmaster costs a lot more though!

When i booked my tickets for Livingston away via their site, it was £24 for 1 adults, £16 for  1 concession, total £43.00.

Tickets sent via email for print off. 

So either £24 is the standard adult price for all games there and the percentage is factored into tickets prior to the booking fees etc.

[East Lothian Saint]

My seats were sold when I tried to go online. Without flash enabled. only works on firefox. Couldn't select any other seats

No problem 47 calls to the ticket office but I finally got through.

No student concessions for this game.  My student, concession season ticket holding daughter had to pay full price. SFA are greedy Bassas

Still no word on away tickets 

Its paper tickets. they don't put them on your smart cards

Shambles

Edited May 20, 2019 by East Lothian Saint
on the pjhone

[santaponsasaint]

Queue of season tkt holders right round to Ferguslie Park Ave and just one woman doing tickets. Absolutely shameful. Honestly GLS and Co couldn't run a bath.

[Miss Saint]

3 minutes ago, santaponsasaint said:

Queue of season tkt holders right round to Ferguslie Park Ave and just one woman doing tickets. Absolutely shameful. Honestly GLS and Co couldn't run a bath.

ONE! ONE! ffs one of the board should be down bloody helping, that's a disgrace!

[Dirty Sanchez]

I've bought tickets online.

Then I notice my address is spelled comically wrong in their records. Inevitably the change address form doesn't work.

Called the ticket office and was informed that the voicemail box is full but thanked me for using it.

Odds of tickets arriving?

[shull]

The only way to remedy this shambles is for our Team to get absolutely gubbed on Thursday. 

I would still go on Sunday. 

Got cracking seats, I was sober on Saturday night when they went on sale. 

 

Some deserve Karma visiting them. 

[RichardBuddie]

Very confused, managed to get into the system and select my own seats no problem, however I have no email confirmation of my purchase and don't know if I use my smartcard or if a ticket will be posted out?